Vol. 2, Issue 2, Part A (2025)

Bedside shift reporting (BSR) is increasingly recognised as a patient-centred communication approach that enhances transparency, continuity of care, and patient involvement during nurse handovers. Traditional handover practices conducted away from the bedside often limit patient participation and contribute to miscommunication, prompting global health systems to explore structured bedside communication to improve care experiences. Evidence indicates that BSR strengthens information accuracy, increases patient engagement, and improves satisfaction by promoting shared decision-making and fostering therapeutic nurse-patient relationships. However, challenges such as concerns regarding privacy, increased workload, and inconsistent implementation across wards create variability in patient satisfaction outcomes. Research also highlights that satisfaction with BSR is influenced by contextual factors including ward environment, cultural expectations, communication preferences, and perceptions of nurse professionalism. Considering these discrepancies, this cross-sectional research assesses patient satisfaction with bedside shift reporting in general hospital wards, examining communication clarity, involvement in care decisions, respect for privacy, and perceived safety. Using a validated questionnaire, data were collected from adult inpatients, and descriptive and inferential statistics were applied to determine satisfaction levels and associated demographic factors. The research demonstrated that BSR improved patient involvement, trust, and perceptions of care continuity, aligning with previous evidence; however, privacy concerns and workload-related limitations remained prominent. Overall, findings reinforce BSR as an effective strategy for enhancing patient-centred communication while identifying practice areas requiring further policy refinement and training to strengthen its consistent adoption in general hospital wards.